The support solution for your SAP BusinessObjects / SAP Cloud / Qlik / PowerBI Environment
What we offer
- Log your questions and incidents both technical and functional
- DataMotive will act as the Single Point Of Contact (SPOC)
- If necessary, we will escalate to and coordinate with vendor Support
- Installation of monitoring software to pro actively detect potential issues
- We monitor and advice our clients on upcoming releases and features
- We provide training to maximize the use of the tool and minimize the number of issues.
- Complete checkup of your Analytics environment
- Based on incidents, monitoring history and audit data
- Results in a full report with recommendations
- Contains best-practices, how-to guides, ...
- Links to must-read tech notes
- More then 15 years of analytics expertise in supporting clients
How it works
- Tickets can be created through e-mail or via the website (Zendesk).
- Remote assistance using Team Viewer. Outbound calls if necessary for a faster ticket resolution.
- Each service plan has a number of ticket credits included. Additional credits can be added through a purchase.
Multi product support
- SAP Analytics Cloud BI
- SAP Analytics Cloud Planning
- SAP Analytics Cloud Predictive
- SAP Business Objects Report
- SAP Business Objects Platform
- Qlik View
- Qlik Sense
- Power BI
Service Level Agreement
- SLA per ticket priority
- Response time per service plan
- A pre-defined budget for the Solve time
- Support during regular business hours
Walk through our approach
Looking for new ways to help your department run smarter? We create insights in how to strucutre, enricht and visualize your data with agile and easy-to-use solutions
DataMotive builds tailor-made end-to-end solutions with SAP analytics software, both on premise and in the cloud. Our SAP certified consultants are available to support your BI projects for short and long-term assignments
Want to keep your BI running smoothly? We offer managed services to keep it running the way you want. So you can focus on your core business using a BI platform you can always rely on