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The support solution for your SAP BusinessObjects / SAP Cloud / Qlik / PowerBI Environment

Pexels Lukas Hartmann 1127120

What we offer

Premium Support

  • Log your questions and incidents both technical and functional
  • DataMotive will act as the Single Point Of Contact (SPOC)
  • If necessary, we will escalate to and coordinate with vendor Support 

Pro Active

  • Installation of monitoring software to pro actively detect potential issues
  • We monitor and advice our clients on upcoming releases and features
  • We provide training to maximize the use of the tool and minimize the number of issues.

Health check

  • Complete checkup of your Analytics environment
  • Based on incidents, monitoring history and audit data
  • Results in a full report with recommendations

Help center

  • Contains best-practices, how-to guides, ...
  • Links to must-read tech notes 
  • More then 15 years of analytics expertise in supporting clients

How it works


Ticket credit

  • Tickets can be created through e-mail or via the website (Zendesk). 
  • Remote assistance using Team Viewer. Outbound calls if necessary for a faster ticket resolution.
  • Each service plan has a number of ticket credits included. Additional credits can be added through a purchase.

Multi product support

  • SAP Analytics Cloud BI
  • SAP Analytics Cloud Planning
  • SAP Analytics Cloud Predictive
  • SAP Business Objects Report
  • SAP Business Objects Platform
  • Qlik View
  • Qlik Sense
  • Power BI

Service Level Agreement

  • SLA per ticket priority
  • Response time per service plan
  • A pre-defined budget for the Solve time
  • Support during regular business hours
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Interested in more?

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Walk through our approach



Looking for new ways to help your department run smarter? We create insights in how to strucutre, enricht and visualize your data with agile and easy-to-use solutions



DataMotive builds tailor-made end-to-end solutions with SAP analytics software, both on premise and in the cloud. Our SAP certified consultants are available to support your BI projects for short and long-term assignments



Want to keep your BI running smoothly? We offer managed services to keep it running the way you want. So you can focus on your core business using a BI platform you can always rely on

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